Refund policy

We want you and your pet to be happy with your purchase. If something isn't right, here's how returns work.

30-day returns

You have 30 days from the delivery date to request a return. Items must be unused, in their original packaging, and in the same condition you received them.

How to start a return

Email contact@koapetco.com with your order number and the reason for the return. We'll send you instructions on where to send your item.

Refunds

Once we receive and inspect your return, we'll notify you of the approval status. Approved refunds are issued to your original payment method within 5-10 business days.

Damaged or defective items

If your item arrives damaged or defective, contact us within 7 days of delivery with photos, and we'll arrange a replacement or refund at no extra cost.

Non-returnable items

For hygiene reasons, opened consumables (such as litter or food-adjacent items) cannot be returned unless defective.

Contact

Questions about a return can be sent to contact@koapetco.com,