Shipping policy

We currently ship to addresses within the United States.

Processing time

Orders are typically processed within 1-3 business days before they ship.

Shipping rates

Standard shipping is $12 for orders under $50. Orders of $50 or more ship free.

Delivery estimates

Delivery times vary by product and typically range from 7-14 business days, depending on the item and your location. You'll receive a confirmation email with tracking information once your order ships.

Order tracking

Use the tracking link in your shipping confirmation email to follow your package. If tracking hasn't updated in several days, contact us and we'll look into it.

Lost or delayed packages

If your order hasn't arrived within the estimated window, email contact@koapetco.com with your order number and we'll help sort it out.

Contact

Shipping questions can be sent to contact@koapetco.com.